Twitter

Customer Terms of Magus Education Ltd

Where to find information about us and our services

You can find everything you need to know about us, Magus Education Ltd (a company registered in England under company number 10312646), and our services on our website https://www.maguseducation.com/ and/or from our relevant staff before you order. We also confirm the key information to you in writing by email to confirm your order before services begin (known as an “Order Form”) and you must confirm that you accept the terms and contents of the Order Form for services to begin.

When you buy from us you are agreeing that:

  1. We only accept orders when we’ve checked them.
  2. Sometimes we reject orders.
  3. We charge you as agreed in an Order Form.
  4. We charge interest on late payments.
  5. We pass on increases in VAT where applicable (although VAT is not currently applicable to our business).
  6. We’re not responsible for delays outside our control.
  7. You’re responsible for making sure the information you provide is accurate.
  8. We charge you if you don’t give us information we need or do preparatory work as agreed with us.
  9. If you bought online or over the telephone, you have a legal right to change your mind.
  10. You can end an on-going contract (find out how).
  11. You have rights if there is something wrong with your service.
  12. We can change services and these terms.
  13. We can suspend supply (and you have rights if we do).
  14. We can withdraw services.
  15. We can end our contract with you.
  16. We don’t compensate you for all losses caused by us or our services.
  17. We use your personal data as set out in our Privacy Notice.
  18. You have several options for resolving disputes with us.
  19. Other important terms apply to our contract.

(1.) We only accept orders when we’ve checked them

We contact you by phone or email to confirm we’ve received your order for our education related services and then we contact you by email to confirm and seek your acceptance of the Order Form so that we can begin our services.

(2.) Sometimes we reject orders

Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory or because we do not have capacity to fulfil your order for services in a timely manner. When this happens, we let you know as soon as possible and refund any sums you have paid.

(3.) We charge you as agreed in an Order Form

For some services this may include us taking payment at regular intervals, as explained to you during the order process and as confirmed in an Order Form.

(4.) We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

(5.) We pass on increases in VAT where applicable (although VAT is not currently applicable to our business)

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. As mentioned above, VAT is not currently relevant for our business.

(6.) We’re not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, such as, without limitation, a pandemic or other local or national or international emergency or internet shutdown, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: enquiries@maguseducation.com to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.

(7.) You’re responsible for making sure the information you provide is accurate

If we’ve asked you for information relating to the service, you’re responsible for making sure those measurements are correct.

(8.) We charge you if you don’t give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don’t give us information we’ve asked for and which causes us to spend additional time on your order for services or if you don’t do preparatory work to prepare for the services, as agreed with us. For example, we might contact or research schools which are not suitable because of inaccurate information you give to us.

(9.) If you bought online or over the telephone, you have a legal right to change your mind

For most of our services bought online or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

How to let us know and what happens next. If you change your mind contact our Customer Service Team enquiries@maguseducation.com. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

(10.) You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing in the Order Form after we’ve accepted your order. If you have any questions, please contact our Customer Service Team via email on enquiries@maguseducation.com.

(11.) You have rights if there is something wrong with your service.

If you think there is something wrong with your service, you must contact our Customer Service Team: enquiries@maguseducation.com. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us (as explained below).

Summary of your key legal rights

As we are providing services, The Consumer Rights Act 2015 says:

·      You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

·      If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.

·      If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

(12.) We can change services and these terms

Changes we can always make. We can always change a service:

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team on enquiries@maguseducation.com to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received:

(13.) We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply unless the problem is urgent or an emergency. If we suspend the service for longer than one calendar month we adjust the price so you don’t pay for it while it’s suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than one calendar month you can contact our Customer Service on enquiries@maguseducation.com to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

(14.) We can withdraw services

We can stop providing a service. We let you know at least one calendar week in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

(15.) We can end our contract with you

We can end our contract with you for a service and claim any compensation due to us if:

(16.) We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

(17.) We use your personal data as set out in our Privacy Notice

How we use any personal data you give us (whether your personal data, your child’s or children’s personal data or any other of your family member’s personal data) is set out in our Privacy Notice: https://www.maguseducation.com/en/privacy-policy/

(18.) You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team can be reached on: enquiries@maguseducation.com will do their best to resolve any problems you have with us.

Resolving disputes without going to court. Alternative dispute resolution (ADR) is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. As far as we are aware, we are nor required by law or any trade body to submit disputes to ADR but where we cannot settle a dispute with you, you can contact competent ADR bodies such as the London Arbitration Centre https://www.tradingstandards.uk/consumer-help/adr-approved-bodies/london-arbitration-centre/ to discuss your rights and ability to raise a dispute through that organisation and which we understand should be free for you to do. Our rights are reserved not to engage in that process if we are not required by law to do so. In any event, you can still go to court should you consider that appropriate.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

(19.) Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team on enquiries@maguseducation.com to end the contract within one calendar week of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.

  1. You can only transfer your contract with us to someone else (such as another guardian of the relevant child) if we agree to this. We may not agree if it is not appropriate (given the nature of our services is in the education sector involving children). We can require the new owner to prove you transferred the service to them, for example by written email confirmation. As mentioned above however, with our prior written consent, you may be able to send others to events and workshops in your stead.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else (including the relevant child) can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

We do not transfer/assign any intellectual property rights or ownership rights in any documentation to you as part of our services, unless otherwise agreed in an Order Form. The nature of our services does not require this.

Our services do not guarantee any particular outcome or school placement for your child. We provide guidance, information and assistance to hopefully help your child enrol and be ready for life at your desired school/s. Whether your child is accepted at or performs to any particular standard in any school is clearly outside of our control and you therefore agree the following: